Privacy
Statement
This
privacy statement applies to the Complaint Repair site and service. Questions
or concerns regarding this statement should be directed to info@Complaint Repair.
Sagacity Corporation is the name of the company which owns and operates
the Complaint Repair Web site and service, ("Complaint Repair").
Sagacity Corporation
The John Hancock Center
875 N. Michigan Avenue, Suite 3100
Chicago, IL
60611-1962
630.245.0000 Phone
630.245.4200 FAX
Please do not mail or fax consumer complaint letters to Complaint Repair.
Complaint Repair only accepts Consumer Complaints Remove Ripoff Report via the following e-mail
address:
complaints@Complaint Repair
and business replies via the following e-mail address:
manager@Complaint Repair
Complaint Repair
is a free site for all visitors, including consumers and businesses.
Complaint Repair does not censor posted consumer messages, or business
replies, or investigate them for accuracy.
The
entire content of e-mail messages received by Complaint Repair are posted
to Complaint Repair.
E-mail addresses are posted to Complaint Repair in encoded form (since Feb.,
2004) to help prevent automated collection and unwanted SPAM e-mail messages.
Posted e-mail addresses are visible to the human eye. Other consumers
(any site visitor) and / or businesses may content you via e-mail as a
result of your e-mail address being available in encoded form for pubic
view on Complaint Repair.
Consumers and / or businesses that don't want their personal e-mail addresses
or names posted for public view on Complaint Repair should inform Complaint Repair
in the SUBJECT line of their message. These implementations are limited
to privacy measures that don't affect the actual content or possible meaning
or intent of the message, of what is being written and expressed by the
message author.
When your message is posted on Complaint Repair you will receive e-mail
notification that your message was posted. This notification e-mail will
remind you that your posted message will be available for public
view on the Complaint Repair site, via the Search Box on our Home Page,
in about 24 hours. Your posted message may also be indexed by Internet
search engines.
As already explained above, your e-mail address will be posted in encoded
form, to prevent automated collection, but will be visible to the human
eye. You may or may not receive e-mail messages from others (other consumers,
businesses, etc.) due to this encoded posting of your e-mail address on
Complaint Repair.
When your message is posted on Complaint Repair, please check your posted
message (using the Search Box on the Complaint Repair home page) and advise
any privacy edits (changes that don't affect the content or meaning of
your message).
Message content changes are not allowed and require your e-mail instruction
to Complaint Repair to remove your entire posted message. Then, if you so
choose, you may e-mail a new message to Complaint Repair that is acceptable
for posting for public view on Complaint Repair.
Consumers and businesses
(message authors) are responsible, legally and otherwise, for all e-mail
messages sent to Complaint Repair and posted to Complaint Repair for public
view. If a message author writes something that isn't true, the message
is still posted to the Complaint Repair message board for public view. Again,
Complaint Repair does not edit or censor posted messages. Consumers and
businesses (message authors) are responsible for the validity and any
possible consequences of publicly posted Internet message board messages.
Complaint Repair is NOT responsible for the validity and any possible consequences
of that message.
Complaint Repair
does not know if posted messages are accurate or not. Complaint Repair is
an Internet message board and all consumer messages are received via e-mail
from consumers and posted to the Complaint Repair message board without
Complaint Repair investigating the messages for completeness, truthfulness
or accuracy. Complaint Repair does not edit or censor messages posted to
the Complaint Repair Internet message board.
If a court were to find that a consumer complaint constitutes libel or
defamation, that consumer would be held legally responsible for damages
to the reputation of that business. Under federal law (the Communications
Decency Act), because Complaint Repair does not censor posted consumer messages
or investigate them for accuracy, Complaint Repair is not legally responsible
for the complaints that are posted, even if those complaints contain remarks
that are defamatory. However, this law does not protect the person who
leaves the complaints from responsibility for those complaints.
For more information on laws limiting the liability of companies like
Complaint Repair from written remarks posted on its site by third parties,
please visit these Web sites
Legal
Information Institute
Findlaw.com
The Complaint Repair
site collects two categories or "pieces" of information from
site visitors:
Piece 1) E-mail messages - consumer complaint messages - from Complaint Repair
site visitors (note: this piece does NOT include newsletter subscriptions
- # 2 below).
These messages should be constructive in nature and describe PERSONAL
(not secondhand or third-party) consumer experiences with product manufacturers
and service providers.
Messages are posted, by default, in their entirety, to the Complaint Repair
message board Internet Web site for public view by the entire world via
the Internet.
Complaint Repair does not censor or edit posted messages or investigate
message for accuracy or validity.
Piece
2) Subscriptions to our daily newsletter. This is a double opt-in newsletter.
E-mail addresses are NOT sold or shared, in ANY way. Your e-mail address
is only for use by Complaint Repair, internally, to send the newsletter.
The rest of the information collected in the newsletter subscription form
- Zip/Postal Code, Country, Age, Gender and Income - is only shared with
newsletter sponsors on an ANONYMOUS, AGGREGATE basis. This helps Complaint Repair
better identify newsletter sponsors and helps Complaint Repair earn revenue
in a low key, non-intrusive manner, and supports our ability to provide
this newsletter and the Complaint Repair site.
Detailed description of Piece 1) and Piece 2), above:
Piece 1) Information collected by receiving e-mail, and posting these
e-mail for pubic view on the Complaint Repair site:
Via
our Web site (meaning via text links, and via e-mail only), Complaint Repair
collects e-mail messages from site visitors "consumers" (sent
from a site visitor's own e-mail client).
The entire contents of these e-mail messages, the messages in their entirety
are posted to Complaint Repair for public view, for view (and available
for copy or reproduction) by any visitor to the Complaint Repair site, including
search engines and other automated methods of content replication, and
to any subscriber to the Complaint Repair newsletter.
By default, all information sent to Complaint Repair will be posted to the
Complaint Repair site included in the Complaint Repair newsletter and made
available for public view by all site visitors and all Internet users,
worldwide.
The posted messages and e-mail newsletter messages are made available
to search engines and Web directories and copied and cached and shown
on their own sites. Complaint Repair does not have control over how messages
are shared or copied or used, once messages are posted for public view
on the Complaint Repair site.
Information posted to Complaint Repair and made public may include the name
and e-mail address of the message sender, and any other information submitted
to Complaint Repair in the e-mail message, contained in the body or content
of the message.
This information that is contained in e-mail messages posted to Complaint Repair
and made public on the Complaint Repair Internet message board may include
a message sender's full name, physical address, telephone number, e-mail
address, cell phone number - and any other personal or identifying information
which is sent in an e-mail to Complaint Repair and therefore posted in the
message posted for public view.
ANY information sent to Complaint Repair via e-mail which is NOT meant
to made public by publishing it on the Complaint Repair site, for the entire
world to see, CONSUMERS AND BUSINESSES MUST NOT send that information
to Complaint Repair.
All messages e-mailed to Complaint Repair will be posted for public view
on the Complaint Repair Internet message board.
Complaint Repair does not censor or edit messages or investigate them for
accuracy.
Complaint Repair does now allow consumers to instruct Complaint Repair how
to edit their own posted messages, after they are posted (except for privacy
edits - including name and e-mail address - that don't affect the content
of what is being written). Consumers can not edit their own posted messages.
Complaint Repair will not, and does not edit messages posted to Complaint Repair.
Posted consumer messages can't be edited by consumers. Consumer messages
can ONLY be ADDED TO or DELETED by consumers, which keeps all previously
posted messages intact and as-is, and adding to messages does not edit
or censor any previously posted messages.
Complaint Repair does not censor or edit posted messages or investigate
them for accuracy.
Complaint
Posting Guidelines - for Consumers
Note:
For security reasons, Complaint Repair will not open or accept any e-mail
attachments. E-mail attachments are automatically deleted. Only send messages
to Complaint Repair in full-text form (typewritten in the body of an e-mail
message).
CONSUMER
COMPLAINTS SHOULD MEET POSTING GUIDELINES, PRIOR TO BEING POSTED (E-MAILED)
TO Complaint Repair.
Posting
Guidelines:
1) COMPLAINTS
SHOULD DESCRIBE AN ACTUAL, FIRST HAND EXPERIENCE OF A CONSUMER.
2) COMPLAINTS
SHOULD BE WRITTEN BY THE CONSUMER THAT HAD THE EXPERIENCE.
3) COMPLAINTS
SHOULD BE SUITABLE FOR A GENERAL FAMILY AUDIENCE.
4) COMPLAINTS
SHOULD BE CONSTRUCTIVE IN NATURE, SEEKING A POSITIVE RESULT OR COMMUNICATION.
5) COMPLAINTS
SHOULD INDICATE A DESIRED OUTCOME.
6) COMPLAINTS SHOULD INCLUDE A MESSAGE SUMMARY LINE; INCLUDING THE NAME
AND LOCATION (CITY / STATE) OF THE SUBJECT BUSINESS AND A SUMMARY OF THE
SPECIFIC NATURE OF THE MESSAGE.
Consumers can send e-mail message additions to Complaint Repair at our address:
complaints@Complaint Repair
with the instruction to ADD TO a previously posted message.
The
e-mail messages (consumer messages and /or Consumer Complaints Remove Ripoff Report) sent to
Complaint Repair may also be included for publication (at our discretion,
as usually only 10 messages per day are chosen) in The Complaint Repair
Top 10 Complaints of the Day newsletter. This is normally a 5 days / week
double opt-in newsletter. Once information is published in this newsletter,
this information can be changed or corrected or deleted, as this information
was already distributed via the newsletter to newsletter subscribers and
can't be taken back - this information is then made a permanent part of
the public domain.
No information,
received by Complaint Repair in e-mail messages collected from consumers
is sold to, or shared with, any third-party. The only way any other entity
besides Complaint Repair has access to the information which is posted to
the Complaint Repair web site for public view, is by reading posted consumer
messages and posted business replies on the Complaint Repair Web site.
Piece 2) Information collected which allows inclusion in our newsletter,
The Complaint Repair Top 10 Complaints of the Day:
If a site visitor wants be subscribe to this newsletter, they must visit
our page
http://www.Complaint Repair/top10dailynewsletter.htm
and subscribe.
For
subscribers to our newsletter, via this one page web-based form, Complaint Repair
collects newsletter registration information.
This newsletter registration information is only the following:
a) the e-mail address of the subscriber
b) the e-mail format preference (text or html) of the subscriber
c) Zip/Postal Code
d) Country
e) Age
f) Gender
g) Income (optional)
The
only purpose of collecting the information a) and b), is to allow Complaint Repair
to provide subscribers with this newsletter. The purpose of collecting
the information c), d), e), f), g) is to help our newsletter advertisers
better understand newsletter subscribers which helps the ability of Complaint Repair
to earn revenue.
E-mail addresses for our newsletter are NOT sold or shared, in ANY way.
Your e-mail address is only for use by Complaint Repair, internally, to
send the newsletter.
The rest of the information collected in the form below is only shared
with newsletter sponsors on an ANONYMOUS, AGGREGATE basis. This helps
Complaint Repair better identify newsletter sponsors and helps Complaint Repair
earn revenue in a low key, non-intrusive manner - and supports our ability
to provide this newsletter and the Complaint Repair site.
In summary:
the e-mail addresses of ALL newsletter subscriptions are kept totally
private.
Our
newsletter, our only newsletter, The Complaint Repair Top 10 Complaint Repair
of the Day, requires a double opt-in subscription.
This
means that newsletter recipients only receive our newsletter if they specifically
request it themselves, on the Complaint Repair site, on the page http://www.Complaint Repair/top10dailynewsletter.htm.
This subscription request is only made by a subscribers own effort and
action, and the subscriber must provide a valid and active e-mail address,
and confirm their subscription by replying to a confirmation message sent
upon registration - sent to the e-mail address provided during the newsletter
registration. Only then, will a subscription be valid and the e-mail address
be added to our newsletter list. Our newsletter is generally sent five
days per week, Monday - Friday.
When messages
have been posted to Complaint Repair they are made available for public
view, and made available for indexing and reproduction by third-party
search engines and directories. Complaint Repair has no control over the
content on third-party sites, harvested from Complaint Repair. Complaint Repair
can only delete or remove ENTIRE messages from the Complaint Repair site,
when instructed by a U.S. court decision or instructed by the posted message
writer (original author).
An entire message can be removed from the Complaint Repair site, at the
instruction of the message poster / e-mail message sender. Messages can't
be edited, however. Messages can only be ADDED TO. A previously posted
message, if it hasn't been deleted by a consumer request, or by a U.S.
court order, can only be added to, but not edited. Messages additions
will be posted on the same Web page on Complaint Repair as the original
consumer message.
If a message (complaint) e-mailed to Complaint Repair by a consumer or business
contains any additional personal information about you or your business,
such as your telephone numbers or addresses, this information will also
be posted for public view on Complaint Repair.
A message
sender's name and e-mail address are, by default, available for public
view on the Complaint Repair site. All information contained in an e-mail
message sent by a consumer and / or sent by a business, and received by
Complaint Repair, is posted by default to the Complaint Repair Internet message
board for the entire world to see and read.
Complaint Repair hopes to achieve accountability and constructive user content,
including posted messages (e-mail), but makes no guarantees. Complaint Repair
hopes to achieve community building among site members - site members
sharing information and complaints about products and services, but makes
no guarantees.
Complaint Repair will not
send any unsolicited e-mail regarding any commercial offers or advertisements
at any time. Complaint Repair includes text advertisements in newsletters,
together with, but clearly separate from, the content of the newsletters,
The Top 10 Complaint Repair of the Day, in full-text form.
Complaint Repair may send newsletter subscribers e-mail to announce information
relating to the Complaint Repair service and / or changes and improvements
to the Complaint Repair service.
Complaint Repair does not use cookies or any tracking technologies.
Complaint Repair does not supplement Personally Identifiable Information collected
on its site with information from any other sources.
Personally Identifiable Information and / or Third Party Personally Identifiable
Information is subject to disclosure to the appropriate authorities pursuant
to judicial or other government subpoenas, warrants, or orders.
This means that consumer and business messages posted (e-mailed) to Complaint Repair
will be disclosed to the appropriate authorities pursuant to judicial or
other government subpoenas, warrants, or orders.
Third Party Cookies
In the course of serving advertisements to this site, our third-party
advertiser may place or recognize a unique "cookie" on your
browser.
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