March 24, 2004

Consumer Reports WebWatch - "Let Your Fingers Do the Pointing - Who's Accountable When Online Orders Don't Arrive"


Excerpt from the article:

"In these situations, it's very common for customers to pay for something they don't receive," says Matthew Smith, founder of Complaint Repair. "It's often impossible to track down who you're buying stuff from, and the more small [sales] Web sites are out there, the more it's going to happen."

These are actual experiences, and you can pool the information and get a better idea of what you're dealing with." Smith says.

Where you buy from is more important than what you buy," Smith adds. "If you don't get it, you can't use it."


This is a link to the article