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Complaint Repair
in the News
January 15, 2007 - Tucson Citizen - "Log on to Alert Others About
Bad Service"
January 4, 2007 -
Arizona Republic - "10 Virtual Toold to Make Your Life Easier"
October 20, 2006 - The Globe and Mail - "Cheated? Get clicking"
July 16, 2006 - The New York Times - "The Age of Dissonance - Cry
Me an Upgrade"
July 16, 2006 - The Washington Post - "Avoiding Customer Service
Nightmares"
July 16, 2006 - The San Francisco Gate - "The online way to strike
back at unresponsive travel companies"
March 8, 2006 - Search Engine Journal - "Online Reputation Monitoring
of Positive and Negative Buzz"
March 7, 2006 - Investor's Business Daily (source: MarketWatch.com) -
"Get the best deal on fixed-rate loans"
February 12, 2006 - Monsters and Critics.com - "TECH NEWS - Computer
and Internet briefs"
January 6, 2006 - MSNBC.com - The Red Tape Chronicles - "Scam-fighting
Web sites"
December 14, 2005
- ABC News - "Avoid the Top Online Shopping Gotchas"
December 3, 2005 -
Richmond Times Dispatch, VA - "CONSUMER
WATCH: Zero-percent financing comes with a high cost"
August 5, 2005 - CNN Money - "Trip from hell? It's payback time -
5 tips: How to make your gripes heard, and even get some restitution for
a trip gone bad"
June 22, 2005 - Time.com
- 50 coolest Websites 2005
April 26, 2005 - PC
Magazine - Top 100 Web Sites for Spring, 2005
April 24, 2005 - Chicago Tribune - "It's Easy to Complain, but Hard
to Get Satisfaction"
March 21, 2005 - The Wall Street Journal - "Help (May Be) on the
Way"
February, 2005 - Chicago Sun Times
January 25, 2005 - The Sacramento Bee (CA) - "Web defines complaint
department"
December 31, 2004 - Pittsburgh Tribune-Review (PA) - "Despite the
weather, January has lots to offer"
December 28, 2004 - Richmond.com (VA) - "Grumble, Grumble"
December 4, 2004 - Canton Repository (OH) - "Phone call offering
a MasterCard just a scam"
October 10, 2004 -
Daily Herald (Chicago) - Broadband advocates attack customer service of
utilities
July
12, 2004 - The Washington Post - Talk About Travel
June
28, 2004 - MarketingSherpa.com - How to Track (and Control) Consumer Buzz
Online About Your Brand
April, 2004 - Fox
TV Chicago - Interview with Matthew Smith, CEO, Complaint Repair, piece
on Complaints Web sites
April,
2004 - PC World Magazine - Beyond Google
March 28,
2004 - The Washington Post - Customer Disservice - These Days, Consumers
May as Well Keep Their Complaint To Themselves
March 24,
2004 - Consumer Reports WebWatch - "Let Your Fingers Do the Pointing
- Who's
Accountable When Online Orders Don't Arrive"
March,
2004 - Reader's Digest - Hidden Fees You Shouldn't Pay - How You Can Save
Hundreds
January
6, 2004 - SearchEngineWatch.com - Super Searchers on Madison Avenue
January, 2004 - PC World Magazine - The Art of the Deal
October
/ November, 2003 - Air Tran Arrivals - Air Tran - E-Fluentials - The Influence
of Active Online Users
September
29, 2003 - Business Week Magazine - How to Stand Up to the Nickel-and-Dimers
September
15, 2003 - The Journal Gazette (Fort Wayne, IN) - Speak up - Web sites
help consumers voice their complaints
September
11, 2003 - The Arizona Republic - The Rebate Check May be in the Mail
September
9, 2003 - The Washington Post - Seller Beware: Customers Are Mad as Hell
September
9, 2003 - CRMDaily.com - Music Industry Could Have Turned Customer Complaints
to Gold
August 18,
2003 - U.S. News & World Report: Ultimate Consumer Guide
August, 2003 - Self
Magazine
November
29, 2002 - The Wall Street Journal - Major Airports Fail Healthy-Food
Tests
October
22, 2002 - The Chicago Tribune - Got a travel gripe? Air it online
July
16, 2002 - Women's World Magazine
April
1, 2002 - The Philadelphia Inquirer - Reid Goldsborough "Heavy Internet
users affect decisions of many"
April
1, 2002 - PC World Magazine - Do Online Complaints Pay Off? More ticked-off
buyers are taking their gripes to the Web. We show you how to get results.
March
20, 2002 - Cool Site of the Day
January
31, 2002 - The Daily Herald (Chicago Suburbs) - "Complaints won't
keep entrepreneur from success"
January
14, 2002 - PR Newswire - Complaint Repair starts daily e-mail newsletter,
The Complaint Repair Top 10 Complaints of the Day
July
1, 2001 - The New York Times, Sunday Edition, "Week in Review"
section - "WORD FOR WORD / Internet Complaint Sites - How Come Pizza
Hut Doesn't Deliver to My Trailer Park?"
April
30, 2001 - PC World Magazine - from June, 2001 Issue - Get the Help You
Need
Tired of bad tech support? Here's how to get better service, even if your
vendor fails you.
April,
2001 - International Risk Management Institute - Courting Cyberbuzz Can
Enhance Your Firm's Reputation
January
29, 2001 - Wired News - wired.com - "DSL Rhymes with Hell"
January
21, 2001 - The San Jose Mercury News - "Got a travel gripe? Tame
your temper, then complain"
January
19, 2001 - The Register - www.theregister.co.uk - "Verizon Sued for
Crap DSL Service"
January
17, 2001 - FamilyPC Magazine - " Point, Click, Complain If you have
a problem with a product or service, don't just stew about it-voice your
dissatisfaction online instead."
January
14, 2001 - Detroit Free Press - www.freep.com - "There are Ways for
Travelers to Complain Effectively"
January
9, 2001 - Fodors.com
- "There Are Ways for Travelers to Complain Effectively"
January
3, 2001 - Y-107
FM - New Country - Dot.Commentary with Karen Stewart
December
25, 2000 - The Washington Post - "Got a Gripe? Online Sites See Research
Niche"
December
18, 2000 - eCommmerce Business Magazine - "Gripes "R" US - Complaint
sites give
consumers a place to vent their frustrations"
December
4, 2000 - Entrepreneur.com
- "Filing An Airline Complaint - Was your flight crew less than friendly?
Find out how to get an apology"
October
23, 2000 - Radio Interview - KWIX 1230 AM - Moberly, MO
October
20, 2000 - E*Prairie.com (Midwest Technology Venture News)
Autumn,
2000 - Pool - Business & Marketing Strategy
October
19,
2000 - Daily-Herald (Chicago)
September
15, 2000 - CIO Magazine - (letter to Editor)
August
31, 2000 - KTRK Television (channel 13, Eyewitness News) - Houston
August
23, 2000 - Post-Tribune (Gary, IN)
June
29, 2000 - Los Angeles Times - YOUR INTERNET GUIDE; Click Here / A roundup
of recommended Web sites - "Oh, Be a Cry Baby"
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