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How Complaint Repair
Works
Complaint Repair is a free site for all visitors,
including consumers and businesses. Complaint Repair does not censor posted
consumer messages, or business replies, or investigate them for accuracy.
The
entire content of e-mail messages received by Complaint Repair are posted to Complaint Repair.
E-mail addresses are posted to Complaint Repair in encoded form (in encoded
form since Feb., 2004) to help prevent automated collection and unwanted SPAM
e-mail messages. Posted e-mail addresses are visible to the human eye. Other consumers
(any site visitor) and / or businesses may contact you via e-mail as a result
of your e-mail address being available in encoded form for public view on Complaint Repair.
Consumers and / or businesses that don't want their personal e-mail addresses
or names posted for public view on Complaint Repair should inform Complaint Repair
in the SUBJECT line of their message. These implementations are limited to privacy
measures that don't affect the actual content or possible meaning or intent of
the message, of what is being written and expressed by the message author.
When your message is posted on Complaint Repair you will receive e-mail notification
that your message was posted. This notification e-mail will remind you that your
posted message will be available for public view on the Complaint Repair
site, via the Search Box on our Home Page, in about 24 hours. Your posted message
may also be indexed by Internet search engines. As already explained above,
your e-mail address will be posted in encoded form, to prevent automated collection,
but will be visible to the human eye. You may or may not receive e-mail messages
from others (other consumers, businesses, etc.) due to this encoded posting of
your e-mail address on Complaint Repair. When your message is posted on Complaint Repair,
please check your posted message (using the Search Box on the Complaint Repair home
page) and advise any privacy edits (changes that don't affect the content or meaning
of your message). Message content changes are not allowed and require your
e-mail instruction to Complaint Repair to remove your entire posted message. Then,
if you so choose, you may e-mail a new message to Complaint Repair that is acceptable
for posting for public view on Complaint Repair. Consumers
and businesses (message authors) are responsible, legally and otherwise, for all
e-mail messages sent to Complaint Repair and posted to Complaint Repair for public
view. If a message author writes something that isn't true, the message is still
posted to the Complaint Repair message board for public view. Complaint Repair does
not edit or censor posted messages, except for privacy edits, as instructed by
message authors, that don't affect the content or meaning of the previously posted
message.
Consumers and businesses (message authors) are responsible
for the validity and any possible consequences of publicly posted Internet message
board messages.
Complaint Repair is NOT responsible for the validity and
any possible consequences of that message.
Help Other
Consumers
•
Help other consumers avoid
the same
pitfalls
•
Post your complaints to the
Complaint Repair database
Help
Yourself
Your complaints
are posted for PUBLIC VIEW
The complaints are indexed by Google and
Yahoo and other search engines.
If the business is "Web aware"
the business might LOOK TO CONTACT YOU
Giving you MORE LEVERAGE to help
solve your complaints
Help Yourself using Complaint Repair
1) Conduct Consumer Product & Service Research
•
Gives you important product
& service information, helping you make
better-informed purchase decisions
2)
Send your complaints to businesses:
• You provide the business e-mail address in the body of your message,
and instruct Complaint Repair to forward the message to the business e-mail address
you provided.
•
The business is e-mailed your complaints are posted for PUBLIC VIEW - including
the name and e-mail address of the message sender. Giving MORE LEVERAGE to help
solve your complaints.
Note:
If you don't provide the e-mail address for the business, the business is NOT
e-mailed that your complaints are posted to Complaint Repair.
If a consumer
provides the e-mail address for the subject business in the body of their message,
and instructs Complaint Repair to forward the message to the business e-mail address
provided, then the message posted to Complaint Repair is also forwarded to this
e-mail address.
Help
Other Consumers using Complaint Repair
•
Help others avoid the same pitfalls by posting your
complaints to the Complaint Repair database.
You are contributing to our
growing database of consumer information about products and services, and helping
other consumers conduct consumer product research - helping other consumers make
better informed purchase decisions
Complaint
Posting Guidelines - for Consumers
Note: For security reasons, Complaint Repair will not open
or accept any e-mail attachments. E-mail attachments are automatically deleted.
Only send messages to Complaint Repair in full-text form (typewritten in the body
of an e-mail message).
CONSUMER
COMPLAINTS SHOULD MEET POSTING GUIDELINES, PRIOR TO BEING POSTED (E-MAILED) TO
Complaint Repair. Posting
Guidelines: 1)
COMPLAINTS SHOULD DESCRIBE AN ACTUAL, FIRST HAND EXPERIENCE OF A CONSUMER. 2)
COMPLAINTS SHOULD BE WRITTEN BY THE CONSUMER THAT HAD THE EXPERIENCE. 3)
COMPLAINTS SHOULD BE SUITABLE FOR A GENERAL FAMILY AUDIENCE. 4)
COMPLAINTS SHOULD BE CONSTRUCTIVE IN NATURE, SEEKING A POSITIVE RESULT OR COMMUNICATION. 5)
COMPLAINTS SHOULD INDICATE A DESIRED OUTCOME.
6) COMPLAINTS SHOULD INCLUDE
A MESSAGE SUMMARY LINE; INCLUDING THE NAME AND LOCATION (CITY / STATE) OF THE
SUBJECT BUSINESS AND A SUMMARY OF THE SPECIFIC NATURE OF THE MESSAGE.
ANY information sent to Complaint Repair via e-mail which is NOT meant to made
public by publishing it on the Complaint Repair site, for the entire world to see,
CONSUMERS AND BUSINESSES MUST NOT send that information to Complaint Repair.
All consumer messages and business replies e-mailed to Complaint Repair will
be posted for public view on the Complaint Repair Internet message board.
Complaint Repair does not censor or edit posted messages or investigate them for
accuracy.
Business
Replies - Contested Complaints
If a court were to find that
a consumer complaint constitutes libel or defamation, that consumer would be held
legally responsible for damages to the reputation of that business. Under federal
law (the Communications Decency Act), because Complaint Repair does not censor posted
consumer messages or investigate them for accuracy, Complaint Repair is not legally
responsible for the complaints that are posted, even if those complaints contain
remarks that are defamatory. However, this law does not protect the person who
leaves the complaints from responsibility for those complaints.
For
more information on laws limiting the liability of companies like Complaint Repair
from written remarks posted on its site by third parties, please visit these Web
sites Legal
Information Institute
Findlaw.com
For
contested complaints (by a subject business, for example), please advise the name
of the subject company, and the date and number of the subject complaint posted
to Complaint Repair. Please also advise the Web page URL. Complaint Repair
posts posts both sides to complaints - all sides or opinions derived due to having
experienced a situation personally, are eligible for posting - the consumer side
and the business side, the 'pro' and 'con' side. Each
consumer message (consumer complaint) receives its own, dedicated Web page at
Complaint Repair. A business reply is posted on the same Web page as the related
consumer message.
Since consumer messages and business replies are grouped
together on the same single Web page, anyone - any site visitor, any Web 'surfer,'
reading any consumer message will ALSO have the ability to see and read the related
business reply - but only if the business e-mailed a reply that was posted to
Complaint Repair about that particular message. Any site visitor reading any business
reply will ALSO have the ability to see and read the related consumer message.
When messages have been posted to Complaint Repair they are made available
for public view, and made available for indexing and reproduction by third-party
search engines and directories. Complaint Repair has no control over the content
on third-party sites. Complaint Repair will only delete or remove messages from
the Complaint Repair site itself, when instructed by a U.S. court decision or instructed
by the posted message writer (original author).
An ENTIRE message can
be removed from the Complaint Repair site, at the instruction of the message poster
/ e-mail message sender. Messages can't be edited, however. Messages can
only be ADDED TO.
A previously posted message, if it hasn't been deleted
by a consumer request, or by a U.S. court order, can only be added to, but not
edited. Messages additions will be posted on the same Web page on Complaint Repair
as the original consumer message or business reply (message).
See
see our Terms of Service for
more information.
Complaint Repair Site Purpose Complaint Repair
tries to achieve, but makes no guarantees about the following:
Complaint Repair
helps consumers make better-informed purchase decisions. Complaint Repair helps
consumers get better customer service from product manufacturers and service providers. Complaint Repair
helps businesses provide better service to consumers, and helps businesses improve
products and services.
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