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Next Complaint
# 24 for September 16, 2003
Complaint Repair received the following on September 15,
2003:
From: Mary Drumm [grumpy1and2@yahoo.com]
RE: AT&T,
phone service in Severn, MD - storm knocked out phone service - didn't
respond to repair situation as expected
A severe storm knocked out my phone on 29 Aug 2003. I am on oxygen and
need a phone in case of emergencies. A call was made to AT&T about
coming to repair the phone and I was told the first time they could come
would be 15 Sept.
I explained my medical issue and was told there was nothing they could
do. Not customer friendly as far as I am concerned. The sad thing is I
just switched to them a month prior to this. I sure am sorry now that
I know their response to problems.
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Complaint Repair
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