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Next Complaint
# 1 for August 26, 2003
Complaint Repair received the following consumer message on August 25, 2003:
From: pcvis76@earthlink.net
RE: PartsTrain.com - cancelled part of order - received partial refund,
but still owed $ 5.69
On August 13, 2003 I made an online purchase from PartsTrain.com for a
radiator fan assembly and an A/C condenser fan assembly, each at $68.95,
plus $11.38 tax, $8.95 shipping, and $13.90 handling. The total was then
immediately credited, before shipping, to my credit card account.
Then on August 15th, I received a call from PartsTrain.com, stating that
the radiator fan assembly was not in stock and would be "back ordered".
That item will not be shipped until August 29th. I told them that I cannot
wait that long, so I would like to cancel the item on back order. They
complied.
On August 18th, I received my A/C condenser fan assembly and realized
that I was charged before shipping for $172.13. I immediately called PartsTrain
and they told me that they would refund the part I cancelled, yet they
could not give me the amount to be refunded. I emailed supportdesk@PartsTrain.com
about the refund and the cancellation of the item and received the confirmation
numbers for two emails sent that week.
Later I found out, upon checking the status of the requests, that both
of the so called "ticket" emails do not exist. I have ticket
numbers, but the emails do not exist when I made a complaint. PartsTrain
is definitely ignoring me in refunding me back.
Now, they have credited $75.90 ($68.95 + $6.95 handling), but where is
the $5.69 tax that I paid for? They still owe me $5.69. I have contacted
Maria and she promised to pay this amount back. Up until now, I have not
that amount on my credit card.
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