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# 11 for August 2, 2002
Next Complaint
Complaint Repair received the following consumer message on August 1, 2002:
From: David Allender [david@grandfields.com]
RE: Brightway Pro 1500 Cafe Rosto Coffee Roaster - 3 bean fires, broken solenoids, squeaks, bad rom modules, many problems
We had 3 scary bean fires in this product and one almost took out our building! During a 6 month period of time with 2 machines we also had an incredible, unbelievable, absolutely nightmarish repair record of 32 repairs performed, some of which were simply not fixable.
They were a colorful assortment of fried Solenoids, horrible squeaks, bad halogen heating bulbs, program errors in the panel, bad rom modules, faulty electronic scale, sticky doors, bad bean auger, broken feet, faulty wiring, moisture buildup, pins falling out of the drive shaft, blah, blah, blah, blah, blah. If you want to roast your own coffee for your store there are other roasters out there.
We found and are using a Syd & Jerry's at one store and a Roastmaster at the other. Both are absolutely wonderful compared to Brightway's big chunk of Korean plastic and tin.
I have a friend that likes his Probat. I wouldn't wish this unit on my worst enemy. Really!
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