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# 28 for April 30, 2002
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Complaint
Complaint Repair received the following business reply on April 30, 2002:
From: Member Service Maibox [service@memberservice.com]
RE: RE: Computer Books Direct
Dear Member,
Thank you for contacting
us.
We would be happy
to address your request or concern as listed below; however, we will need
your account number or your complete name and mailing address to access
your account. If you recently relocated, please provide the old and new
addresses.
Please include this
entire email in your response for a prompt reply.
Please feel free to contact us if you have any further questions or concerns.
Sincerely,
Aja Parks OCSR
Online Representative
Complaint Repair received the following consumer message on April 29, 2002:
From: Tim Dutcher [tdutch@ix.netcom.com]
RE: Computer
Books Direct - trouble with membership and membership cancellation
Complaint Against:
Computer Books Direct
(Programmers)
6550 E. 30th Street
Indianapolis, IN United States 46219
(717)918-4120
service@memberservice.com
www.computerbooksdirect.com
Complaint Information:
I joined the book
club in April 2001. I purchased and paid for several books during the
past year. I canceled the membership in March 2002 due to the following
problems with the service: 1) defective book sent 2) wrong replacement
sent for defective book 3) they did not pay for shipping for their mistakes
4) unwanted books were delivered to me.
I received e-mail
from Blaine Treadway on 3/27/2002 indicating that my membership was canceled
and that I would receive no more books.
Today, 4/29/2002,
I received 3 books and saw that my credit card was charged $150 for the
books.
It is my view that
1) this company is not at all organized and 2) they deliberately send
books and charge credit cards hoping that customers will keep the books.
Essentially, they have my credit card and are now charging it at will.
I have demanded that they pay for the return of these books and remove
my credit card from their system. I have not received a reply and am worried
that they will continue to charge my credit card.
Desired Settlement:
1) They need to credit
my credit card $150. That includes the price of the 3 books plus a $25
credit they applied towards these books. 2) They need to send a pre-paid
postage card so I can send the books back to them at their expense. 3)
They need to send a letter to me and my credit card company indicating
that they've removed my credit card from their computers. I am no longer
their customer so they should not have my credit card on file.
Sincerely,
Tim Dutcher
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