Tracfone - prepaid minutes lost when phone was lost - unable to recoup value of minutes lost when phone was lost

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# 19 for January 2, 2003

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Complaint Repair received the following consumer message on January 1, 2003:

From: julie mcmanus [mcjulie232@msn.com]

RE: Tracfone - prepaid minutes lost when phone was lost - unable to recoup value of minutes lost when phone was lost

My husband prepaid for a year's worth of minutes on Tracfone. On Christmas Day during a snowstorm we pulled to the side of the road to clear off the rear windshield. When we got home, he was missing his phone which he had clipped on his belt. He knows he had the phone when we left the place we were visiting so evidently it was lost when we stopped by the side of the road. He went back to see if he could find it….to no avail.

He had 92 minutes left on the phone so he called Tracfone and had the number disconnected and asked if he could either transfer those minutes to my tracfone minutes on my phone (same account number) or to a new phone he would buy. They refused! THESE WERE PREPAID………ISN'T IT ILLEGAL FOR BEING REFUSED ACCESS TO SOMETHING YOU HAVE ALREADY PAID FOR?

J. McManus
New Hampshire

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