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Office Depot
From: esh
Date: Thursday, 25-Jan-07 15:57:06 CST
Horrible return process! December 1, I bought a 20” TV through the Office Depot website. When the recipient got his Christmas present, he wasn’t happy with it. A look at their website told him that purchases could be returned at any store, so the Friday after Christmas, he took it to the nearest Office Depot. They told him they wouldn’t accept it, he had to call the 800 number on the website for a pick-up. Thinking there might be a problem since he wasn’t the original purchaser, he returned it to me. On the Office Depot website, I found the 800 number for returns was only good Mon through Fri, and requests for returns had to be submitted within 30 days of purchase. Since waiting until Monday would put me past the 30-day limit, I used the on-line RMA request form. Two days later, I get a ‘delivery delayed’ notice on the form submittal; three days later, a ‘delivery failure’ notice. I wrote Office Depot and requested an extension on the 30-day time limit since their RMA request form wasn’t working. The told me an agent would call me. He did – when I was at work. I have repeatedly called back the number he left, but just keep getting voicemail. I finally gave up and gave the TV to someone else. I can afford to do that, but what if I had really needed the money back? I have resolved never to shop at Office Depot again.
Elizabeth
Date: Thursday, 25-Jan-07 15:57:06 CST
Horrible return process! December 1, I bought a 20” TV through the Office Depot website. When the recipient got his Christmas present, he wasn’t happy with it. A look at their website told him that purchases could be returned at any store, so the Friday after Christmas, he took it to the nearest Office Depot. They told him they wouldn’t accept it, he had to call the 800 number on the website for a pick-up. Thinking there might be a problem since he wasn’t the original purchaser, he returned it to me. On the Office Depot website, I found the 800 number for returns was only good Mon through Fri, and requests for returns had to be submitted within 30 days of purchase. Since waiting until Monday would put me past the 30-day limit, I used the on-line RMA request form. Two days later, I get a ‘delivery delayed’ notice on the form submittal; three days later, a ‘delivery failure’ notice. I wrote Office Depot and requested an extension on the 30-day time limit since their RMA request form wasn’t working. The told me an agent would call me. He did – when I was at work. I have repeatedly called back the number he left, but just keep getting voicemail. I finally gave up and gave the TV to someone else. I can afford to do that, but what if I had really needed the money back? I have resolved never to shop at Office Depot again.
Elizabeth
Complaint #: 4261
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