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# 33 for July 18, 2002
Next
Complaint
Complaint Repair received
the following consumer message on July 17, 2002:
From: Ian Rivlin [ian@rivlin.com]
RE: Hotmail account cancellation - account cancelled without notification
- supposed violation of TOS
Two days ago, I went
to my Hotmail account and found that it was cancelled.
- No warnings, or report had been sent to me. When I asked customer support
what was going on, they advised that there had been a violation of "Terms
of service" (TOS). I asked what this violation was, as I was unaware
that there had been any such violation - they refused to comment. (Saying
that "for security reasons" they wouldn't offer any other information
and were not obligated to comment). Is this the end of the matter or do
I have any recourse for further action?
- I have carefully gone through their TOS and I cannot see where I committed
any infraction. The concern I have is that someone else has hacked into
my account and this has caused the problem - The other concern
I have is that I have two teenage sons and I am very worried that they,
somehow, have gained access to my account. (And violated Microsoft's TOS.
All I need to know is what is the "charge". Surely I am entitled
to know that? There were a mass of valuable e-mails on my account - all
inaccessible now and it seems as if I have no rights at all. Can you help?
Many thanks,
Ian Rivlin
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