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HP Pavilion a1140n
From: N
Date: Monday, 09-Jan-06 20:22:15 CST
Hewlett Packard HP Pavilion a1140n - purchased on 10/11/05 at Best Buy, Waldorf, MD
This computer crashed on 1/3/06 due to a corrupted hard drive. Supposedly, it was protected against viruses. I lost everything in my document and e-mail folders and we also lost many pictures. We had to re-boot with 4 system recovery disks, but we didn't recover anyhting. I had important medical documents in the computer that dealt with my son's autism, so yea, I'm pretty darn pissed off! This should not happen to a new HP Pavilion a1140n. It's a brand new computer and it's worthless. Neither I nor my husband did anything to it in order to disable it, so we're at a loss for what really happened. No one at HP can tell us whether it was a virus or something else. I cannot trust this computer any longer. This is a brand new computer, dammit! This is very stressful right now.
N. Acevedo
Waldorf, MD
Complaint #: 9968
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